Lasercare Basic
The Plotter Assist Lasercare Basic is a comprehensive service suite aimed at providing rock solid protection from the most common causes of plotter failure and disruption. By utilizing certified techs with depth and experience, we are able to offer an outstanding solution for a cost-effective, flat fee. Ultimately, the goal of the Lasercare Basic is to maximize employee productivity via maximum plotter uptime, to minimize business risks from plotter failure, and to effectively manage plotter support costs.
The Lasercare Basic suite includes:
- plotter Monitoring and Maintenance
- An Onsite Proactive Maintenance and Cleaning Every Six Months
- Unlimited On call Onsite Support
- Unlimited Phone Support
- Unlimited Email Support
- Warranty Fulfillment on Original Equipment Manufacturer plotters
- plotter Documentation
- Online Tracking of Each plotter Incident
- Free Delivery of Toner with Guaranteed Lowest Price (OEM or Remanufactured)
plotter Monitoring and Maintenance
Plotter Assist's biannual maintenance visits allow us more insight than ever before and gives us the ability to quickly and efficiently identify issues and resolve them with limited downtime or disruption to the end user. Each six months we come out to provide a thorough maintenance of your different plotters. In the process, we tag each plotter & obtain the serial number for our database. When reacting to issues we can provide a quick diagnosis with limited involvement by the end user. In addition to the reactive qualities, our proactive approach also allow us to generate detailed reporting that can show the health and status of your network plotters at any given point in time. This provides solid information to work off of when failures occur. When intervention is required, we act immediately, usually resolving the issue an offsite or onsite visit.
Dedicated Account Manager
With Plotter Assist, you have a dedicated account manager. As issues crop up, you have multiple ways to obtain service: (1) email, (2) online tracking, and (3) the ability to pick up the phone and contact your account manager. From Bay Area offices, we assess the issue and mobilize the proper technician to get it resolve the same day. For ongoing issues, your dedicated account manager tracks and acts until they are resolved. Having someone dedicated to your network makes sure you reduce or eliminate lost user productivity, dead plotters, and reactive maintenance costs.
24x7 Unlimited Priority Support
It's essential for every business to know if their plotters and copiers are running properly. Plotter Assist priority support gives you that peace of mind by having someone available 24/7 to address issues that crop up. With our support structure, you'll never have to worry again about a plotter going down for more for very long. Your dedicated account manager will determine which fixes are appropriate for your plotters, ensure that all patches are installed properly, test your plotters after the repair, and document all associated fixes. Plotter Assist Lasercare ensures total coverage for your most important devices. Lasercare�fs plotter monitoring is focused on analyzing the uptime, status, and availability of your core plotter services on a 24x7 basis.
Contact Plotter Assist for a FREE plotter consultation to make decisions regarding purchasing or overall budgeting.
What Do You Receive?
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Email us @ sales@printerassist.com with your details or call us @ 650 323 0913.
